Delivery & returns
When an article does not meet your satisfaction, it can be exchanged or returned. This is only possible within 7 days of delivery of your order. No returns will be accepted after this period has elapsed.
Postage charges as well any insurance costs for the return shipment are to be paid by the client.
The client may return an incorrect or damaged article or a faulty product, unused, to MALAGOON within 7 days. In this case MALAGOON will pay for the return costs and will replace the ordered article and deliver it free of charge.
A return shipment should be registered at firstname.lastname@example.org within 7 days of delivery. After authorization from MALAGOON, you may download the returns form with accompanying instructions and fill in the form.
The goods should be in the original state, as we delivered them, i.e. unused, with an attached price label and returned in suitable packaging. If bed linen or bedspreads have been removed by you from their original packaging, they can no longer be returned as they are considered unsaleable by MALAGOON. The returns form should be completely filled in and sent together with your return delivery.
Discounted articles cannot be exchanged or returned.
Insufficiently stamped or unstamped return deliveries will not be accepted by us, whatever the reason for the return.
On return, the refund (excluding delivery costs) will be transferred to the account number given by the client within 14 days.
Pre-registered return deliveries have to be received at the return address given by MALAGOON within 7 days of receipt of the order; unregistered return deliveries and articles returned after more than 7 days will not be accepted by MALAGOON.